The huge number of consumers served by Concessionaires inevitably gives rise to a large number of judicial and administrative proceedings that should be monitored and fought vigorously, especially after the creation of the so-called ‘indemnity industry.’ Such claims not only affect the financial results of companies, but also wield influence on the company’s image before society.
 
ZCP Advogados has been following up on and coping with judicial and administrative liabilities related to concessionaires, seeking and obtaining over time considerable improvement in the volume of claims and unfavorable decisions.
 
What gives rise to proceedings:
 
Terms of irregularities;
Requests for Reimbursement due to electrical damage;
Suspension of energy supply;
Installation;
Consumption;
Undue credit line denials to consumers.
 
How to minimize effects of proceedings:
 
Adequacy of internal procedures with prevailing laws;
Adequacy of lawsuits in accordance with understandings expressed by the local Judiciary;
Clarifications for consumers about the procedures adopted by ENF;
Continuous fight against ‘mischief-makers’;
Assessment of the possibility of reaching settlements rather than facing unfavorable decisions;
Cabinet work aimed to deter the filing of new proceedings.
 
Problem management:
 
Non-traditional reports.
Events management.
Preventive work.